' PROMIS Support – PROMIS Portal

PROMIS Support Advisory – eGFR Priority Report & Kidney Transplant Readiness Report Parameters

Issue Summary:Post Release 4.21, users are experiencing an ongoing issue with the eGFR Priority Report and the KidneyTransplant Readiness Report faili...

Read More

PROMIS User Access Form

You have two methods to request PROMIS User access: Online Form A PROMIS service desk account is required to access the online PROMIS user acces...

Read More

PROMIS Authorized Approver List

Approval is required by an Authorized PROMIS Signing Authority to be granted PROMIS Access. Please click here to find a list of current authorized ...

Read More

Observed Issue: PROMIS Classic is not accessible via the Windows Edge web browser that has replaced Internet Explorer 11.

Observed Issue PROMIS Classic is not accessible via the Windows Edge web browser that has replaced Internet Explorer 11. PROMIS Users will not b...

Read More

PROMIS 4.9 – Dialysis Access Procedure Report, Excel Filtering Error

As part of PROMIS 4.9, released on the evening of July 22nd, the Dialysis Access Procedure Report has been retired in Classic and is now only availabl...

Read More

Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Classic) “Reminder re: Big Sur OS”

Problem Statement – Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS Portal, PROMIS 4 & PROMI...

Read More

Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Classic)

Problem Statement – Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Cla...

Read More

PROMIS after-hours support for BC Transplant and SOT staff

BC Transplant and SOT staff can call the PROMIS on-call cell phone at 778-873-0483 to contact PROMIS Support outside of business hours (17:00 to 08:00...

Read More

JIRA Stats RFI page

Request For Information (RFI) form requests patient level or summary data for administrative, QI or research. Please note that the RFI can be ...

Read More

Book a training session or contact support at 1-855-806-8868