' Support Advisory – PROMIS Portal

PROMIS Support Advisory – eGFR Priority Report & Kidney Transplant Readiness Report Parameters

Issue Summary:Post Release 4.21, users are experiencing an ongoing issue with the eGFR Priority Report and the KidneyTransplant Readiness Report faili...

Read More

Observed Issue: PROMIS Classic is not accessible via the Windows Edge web browser that has replaced Internet Explorer 11.

Observed Issue PROMIS Classic is not accessible via the Windows Edge web browser that has replaced Internet Explorer 11. PROMIS Users will not b...

Read More

Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Classic) “Reminder re: Big Sur OS”

Problem Statement – Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS Portal, PROMIS 4 & PROMI...

Read More

Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Classic)

Problem Statement – Mac OS update to Big Sur OS. Firefox stops working for all websites (including access to PROMIS (Portal, PROMIS 4 & PROMIS Cla...

Read More

Slow generation of reports and failure of the PROMIS 4 bridge to Classic.

Problem Statement – Slow generation of reports and failure of the PROMIS 4 bridge to Classic. Some of our PROMIS users have experienced system...

Read More

PROMIS Reports and password expiry

Problem Statement  – Running reports after user password expiry / change Some of our PROMIS users have experienced 401 error while tryin...

Read More

Book a training session or contact support at 1-855-806-8868