PROMIS Cerner Integration FAQ
What information will automatically display in PROMIS after I have entered it in CST? The following information will automatically display in PROMIS, with exceptions:
- Hospitalizations
- Demographics
- Radiology documents (in Document History)
- Dialysis Actual Schedule
Please refer to Appendix A: PROMIS Cerner Workflow Impacts – Quick Reference document for details on required entries in PROMIS and exceptions noted above.
Why am I not seeing information that is supposed to be in PROMIS after I entered it in CST?
Demographic and hospitalization information are received and updated in PROMIS in 30 minute intervals. The maximum amount of time it is expected to take to view updated demographic and hospitalization information in PROMIS is 30 minutes. Refresh the PROMIS page in your browser to see the updated information.
Dialysis access scheduling information is received and updated in PROMIS in 10 minute intervals between 06:00 – 19:00. During these hours, the maximum amount of time it is expected to take to view updated dialysis scheduling information in PROMIS is 10 minutes*. Refresh the PROMIS page in your browser to see the updated information.
Clinical documentation is processed every hour between 07:00 – 21:00 and at 03:00, and will be available for viewing in PROMIS shortly after the hour they have been processed. For example, documents submitted at 07:30 will be available in PROMIS for viewing after 08:00. Please note that documents may not display immediately after the scheduled processing times. Refresh the PROMIS page again after a few minutes to see the updated information.
Radiology documentation is processed four times a day at 07:00, 11:00, 16:00, 19:00 and will be available for viewing in PROMIS 40 minutes after they have been processed. For example, a document processed at 07:00 will be available in PROMIS for viewing at 07:40. Refresh the PROMIS page in your browser to see the updated information.
*Dialysis scheduling information entered between 19:00 – 06:00 will not be processed and available in PROMIS until 06:10 in the morning.
What information must I manually enter in PROMIS?
All information that is not received through interface must be manually entered in PROMIS as outlined in Appendix A.
How does CST know what information needs to be sent to PROMIS?
CST uses a flag to identify PROMIS patients. It is recommended that you apply the PROMIS flag during Pre-Registration.
When adding a Pre-Admission/Pre-Recurring encounter to a scheduled/confirmed appointment:
- Click on the Patient Information tab in the Pre-Register Outpatient Conversation.
- Select Yes from the drop-down menu in the PROMIS field.s
- Complete all other required fields.
- Click Complete.
To identify and add a flag to active HD patients missing the PROMIS flag, refer to Appendix B: Manage the PROMIS Field and PROMIS Flag Report (issued by CST).
What do I do if the MRN in PROMIS and CST are different?
If the MRN in PROMIS and CST are different and all five other patient identifiers (i.e. PHN, First Name, Last Name, Date of Birth, & Sex) can be matched, manually update the MRN in PROMIS.
If the MRN in PROMIS and CST are different and one of the five other patient identifiers cannot be matched, submit a JIRA ticket in PROMIS to initiate further investigation.
I was prompted to change my password in PROMIS but I can no longer access PROMIS from CST after I entered a new password. What do I do?
Contact Cerner Support.
When PROMIS prompts for a password change again, a Caradigm window pop-up will also display. Input a new password into the window and select OK. If you continue to experience problems after entering a new password in the Caradigm window, contact Cerner Support.
For more information on all PROMIS workflows, refer to the PROMIS User Guide https://promis.testing.canadian-visa-lawyer.com/manual/index.htm
PROMIS Support: 604-806-8868 or 1-855-806-8868 / Email support@bcpra.ubc.ca
CERNER Support: 604-806-9333
Appendix A: PROMIS Cerner Workflow Impacts – Quick Reference
NOTE: You can log into PROMIS from Cerner by clicking the “PROMIS” button on the toolbar on the top.
How are PROMIS workflows impacted by the Cerner go-live at SPH?
With a few exceptions, all current entries in PROMIS must continue. This includes Program Registration, Medications, HD & PD Prescriptions, ACP, Complications, etc.
The following are the exceptions:
| PROMIS Workflows Impacted by CST | What has Changed? | Required Entry in PROMIS |
| Hospitalizations | Enter into Cerner only | No direct PROMIS entry, this will be sent via interface. |
| Demographics | Enter into Cerner except: | Many fields will be sent via interface. The following are not available in Cerner and need to be entered directly in PROMIS: Race (required for CORR reporting) Aboriginal community (if applicable) Preferred name English ability Secondary language Ambulatory Special needs Notes Communication consent Address – Do not send mail (checkbox) Country or province of birth (if applicable) Date entered Canada (if applicable) Pharmacy and laboratory |
| Radiology (in Document History) | Enter into Cerner only | No direct PROMIS entry, this will be sent via interface. |
| Dialysis Actual Schedule | Enter into Cerner except: | Many fields will be sent via interface. The following are not available in Cerner and need to be entered directly in PROMIS: Acuity level Renal failure |
For more information on all PROMIS workflows, refer to the PROMIS User Guide https://promis.testing.canadian-visa-lawyer.com/manual/index.htm
PROMIS Support: 604-806-8868 or 1-855-806-8868 / Email support@bcpra.ubc.ca
CERNER Support: 604-806-9333
Appendix B: Manage the PROMIS field and PROMIS Flag Report (Issued by CST)
All Renal and Transplant clinics are expected to set the PROMIS field in Person Information tab to Yes in PM Office when creatingencounters for patient appointments. The PROMIS field must be set to YES in order for the information to flow downstream to the PROMIS system.
The PROMIS Flag Report has been created in Discern Reporting Portal to ensure clinics are applying the PROMIS flag to all the scheduled patients.
● This report displays all patients who do not have the PROMIS flag applied.
o The Unit Clerks must update the PROMIS field to Yes for these patients in PM Office.
Apply the PROMIS Flag during Pre-Registration
The best time to update the PROMIS flag is when adding a Pre-Admission/Pre-Recurring encounter to a scheduled/confirmed appointment.
- Click on the Patient Information tab in the Pre-Register Outpatient Conversation.
- Select Yes from the drop-down menu in the PROMIS field.
- Complete all other required fields.
- Click Complete.
Run PROMIS Flag Report
This report should be run at least once a week to identify patients who were scheduled in the clinic and did not have the PROMIS field set to Yes.
1. Click on Discern Reporting Portal 
button in the PowerChart.
The Discern Reporting Portal launches.
2. Type PROMIS in the Search field.
All reports meeting the search criteria display.
3. Click on the PROMIS Flag Report.
4. Click the Run button.
The Discern Prompt: BC….window displays.
5. Set the Appointment Check-in From Date back to the last date the report was run.
– If you are unsure of the date the report was previously run, enter a From Date far in the past to ensure nothing is missed.
6. In the Location section, click on + in front of St. Paul’s Hospital to access SPH clinics/units.
7. Select the appropriate clinic/unit with wheelchair icon such as SPH Renal Incentre Hemodialysis Unit.
8. Click the Execute button.
The PROMIS Flag Report displays for the selected location and time period.
Update the PROMIS field per PROMIS Report
The Unit Clerk must update the PROMIS field to Yes for all patients listed in the PROMIS Flag Report.
- Open PMOffice.
- Double click on the Add/Modify Person Conversation
.
- Search for the patient based on the data in the report
- Click the Patient Information tab.
- Change the PROMIS field to Yes.
- Click Complete.
Related Positions
- Unit Clerks
- Scheduling Clerk Advanced
- Super Clerk
- Scheduling Manager/Supervisor